SHOERIZ — Terms of Service

Last Updated: October 7, 2026

Welcome to SHOERIZ. These Terms of Service govern your use of our website and your purchase of products from SHOERIZ.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. General Terms

By using this website, you confirm that you are legally permitted to use our services and make purchases in your jurisdiction.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse, payment issues, or violation of these Terms.

2. Products & Availability

We make reasonable efforts to display product descriptions, images, colors, sizes, specifications, and other information as accurately as possible.

However, colors and appearance may vary slightly depending on your device, screen settings, lighting conditions, or normal manufacturing variations.

Customers are responsible for reviewing available product information and selecting the correct size, color, and variant before placing an order.

All products are subject to availability. We may modify, discontinue, or limit the availability of any product without prior notice.

If a product becomes unavailable after you place an order, we may contact you regarding available alternatives, a replacement, cancellation, or refund where applicable.

3. Pricing & Currency

Product prices may vary depending on the customer's selected country or market.

SHOERIZ currently serves selected markets including the United Arab Emirates, United Kingdom, and Pakistan.

Prices may be displayed in currencies including AED, GBP, and PKR, depending on the selected market.

Where a payment provider processes a transaction in a different settlement currency, the checkout will display the applicable information before payment where supported. Your card issuer, bank, or payment provider may apply its own currency conversion rate or additional fees.

We reserve the right to change product prices, promotions, discounts, and offers at any time.

The price applicable to your order will generally be the price displayed at checkout when your order is placed, subject to correction of obvious pricing, technical, or system errors.

4. Orders

After placing an order, you may receive an order confirmation containing your order details.

Receiving an order confirmation does not necessarily mean that the order has been dispatched or that fulfillment has been completed.

We reserve the right to cancel or decline an order where reasonably necessary, including in situations involving product unavailability, incorrect pricing, payment failure, suspected fraud, technical errors, or incorrect customer information.

If payment has already been collected for an order that we cancel, an applicable refund will be arranged.

5. Customer Information

Customers are responsible for providing complete and accurate information when placing an order, including:

• Full name
• Complete delivery address
• City and postal code, where applicable
• Mobile number
• Email address

Please carefully check your information before confirming your order.

SHOERIZ cannot guarantee successful delivery where incorrect, incomplete, or outdated information has been supplied by the customer.

If you notice an error after placing an order, please contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or shipping.

6. Payment

Available payment methods are displayed during checkout.

SHOERIZ currently accepts supported online payment methods available through our checkout.

By submitting an order using an online payment method, you confirm that you are authorized to use the selected payment method.

Depending on your selected market, prices may be displayed in a local currency while the payment provider processes or settles the transaction in another supported currency. Any applicable charged currency should be displayed during checkout where supported.

Your bank, card issuer, or payment provider may apply currency conversion charges, international transaction fees, or other charges outside SHOERIZ's control.

Payment options may vary depending on the customer's country, currency, payment provider availability, or other checkout requirements.

7. Order Processing

Orders generally require approximately 1–3 business days for processing before shipment.

Processing times are separate from estimated delivery/transit times.

Processing may occasionally take longer because of product availability, public holidays, promotional periods, unusually high order volumes, supplier delays, or circumstances outside our reasonable control.

8. Shipping & Delivery

SHOERIZ currently offers delivery to selected countries, including the United Arab Emirates, United Kingdom, and Pakistan.

Free Shipping is currently offered for eligible orders in these supported markets unless otherwise stated at checkout.

Estimated delivery times depend on the destination, product, shipping route, carrier, and fulfillment availability.

The applicable estimated delivery timeframe will be displayed on the website or during checkout where available.

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Order processing time may be additional to the displayed carrier transit or delivery estimate.

Customs procedures, courier delays, public holidays, severe weather, transportation disruptions, local delivery conditions, or other circumstances outside our reasonable control may affect delivery.

Please review our Shipping Policy for additional information.

9. Tracking

Tracking information will be provided when available after an order has been dispatched.

Tracking information may require some time to update after a parcel has been transferred to the shipping carrier.

If tracking receives no update for 30 days, please contact SHOERIZ so that the shipment can be investigated.

Eligible cases may qualify for a refund or reshipment after verification in accordance with our Refund & Reshipment Policy.

10. Failed Deliveries

Customers must provide a complete and accurate delivery address and telephone number.

If delivery fails because of incorrect or incomplete information, an unavailable recipient, refusal of delivery, inability to contact the recipient, or another customer-related issue, SHOERIZ cannot guarantee a free refund or replacement.

Customers should contact the local delivery carrier promptly when a delivery attempt fails.

If a parcel is returned to a processing facility and another delivery attempt is possible, an additional redelivery charge may apply. We will inform you of any applicable charge before arranging chargeable redelivery.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must contact SHOERIZ within 5 days of delivery.

We may require clear photographs, videos, packaging information, or other reasonable evidence to verify the issue.

After an eligible claim has been reviewed and approved, SHOERIZ may provide a refund or replacement/reshipment depending on the circumstances and product availability.

Failure to provide sufficient evidence may prevent us from approving a claim.

12. Lost Shipments

If the shipping carrier's tracking information confirms that a parcel has been lost, the order may qualify for a refund or reshipment after verification with our fulfillment and delivery partners.

13. Orders Marked Delivered but Not Received

If tracking indicates that an order has been delivered but you have not received it, please first contact the local last-mile delivery carrier and report the issue.

You should also contact SHOERIZ so we can review the case.

Refunds or replacements in these situations are subject to investigation and verification and are not automatically guaranteed solely because a parcel is reported as not received.

14. Returns, Size Issues & Change of Mind

Our current fulfillment arrangement does not support standard product returns.

Therefore, SHOERIZ cannot currently guarantee returns, exchanges, or refunds simply because:

• You changed your mind
• You ordered the wrong size
• The product does not fit as expected
• You selected the wrong color or variant
• You no longer want the product

Please carefully review all product information and available size information before ordering.

This does not prevent eligible claims involving damaged or incorrect products, lost shipments, or other qualifying circumstances described in our Refund & Reshipment Policy.

Any consumer rights that cannot legally be excluded under applicable law remain unaffected.

15. Refunds

Approved refunds are generally submitted for processing within approximately 2–5 business days.

Where applicable, refunds will normally be issued to the original payment method.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If currency conversion was involved in the original transaction, the amount ultimately credited by your payment provider may be affected by its exchange rate or applicable fees.

Processing times and conversion rates imposed by financial institutions are outside SHOERIZ's control.

16. Reshipments

When an eligible replacement or reshipment is approved, processing normally begins within approximately 2 business days, subject to product availability.

A replacement order may use a different shipping method from the original shipment.

New tracking information will be provided when available.

17. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before processing or dispatch. However, cancellation cannot be guaranteed once an order has entered fulfillment or has been shipped.

If an order has already been dispatched, our applicable Refund & Reshipment Policy will apply.

18. Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional conditions, including expiration dates, minimum order values, eligible products, market restrictions, or usage limits.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to modify, suspend, or withdraw promotions where reasonably necessary, including in cases of technical errors, misuse, or fraud.

19. Website Information

We make reasonable efforts to keep information on our website accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, technical errors, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other information.

Where permitted by applicable law, we may correct errors and update information.

20. Third-Party Services

SHOERIZ uses third-party service providers to operate parts of our ecommerce business, including services related to:

• Ecommerce technology
• Payment processing
• Order fulfillment
• Warehousing
• Shipping and delivery
• Analytics
• Marketing
• Customer support

Third-party providers may operate under their own terms and privacy practices.

SHOERIZ is not responsible for third-party websites that customers independently access through external links.

21. Intellectual Property

Unless otherwise stated, the SHOERIZ website and its original branding, graphics, text, design elements, and other proprietary content are owned by or licensed to SHOERIZ.

You may not reproduce, distribute, commercially exploit, or misuse protected website content without authorization except where permitted by applicable law.

22. Prohibited Use

You may not use our website or Services to engage in fraudulent or unlawful activity, interfere with website security or operation, transmit malicious software, attempt unauthorized access to systems or accounts, submit false information, abuse promotions, or violate the rights of others.

We may restrict access to our Services where we reasonably believe these Terms have been violated.

23. Force Majeure

SHOERIZ is not responsible for delays or failures caused by circumstances reasonably outside our control or the reasonable control of our fulfillment and delivery partners.

These may include severe weather, natural disasters, strikes, transportation disruptions, government restrictions, lockdowns, war, customs-related disruptions, or major courier disruptions.

We will make reasonable efforts to assist affected customers where possible.

24. Limitation of Liability

To the maximum extent permitted by applicable law, SHOERIZ will not be responsible for indirect or consequential losses resulting from the use of our website, Services, or products.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

25. Privacy

Personal information submitted through our store is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be processed where necessary to provide our Services, including order processing, payments, fulfillment, shipping, delivery, fraud prevention, and customer support.

Please review our Privacy Policy for further information.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our Services, policies, operational requirements, or applicable legal and regulatory requirements.

The latest version will be published on this page with an updated revision date.

Continued use of the website following an update constitutes acceptance of the revised Terms where permitted by applicable law.

27. Contact Us

If you have questions about these Terms of Service or need assistance with an order, please contact:

SHOERIZ Customer Support
Email: theshoeriz@outlook.com
Location: Dubai, United Arab Emirates