Shipping policy

SHOERIZ — Shipping & Delivery Policy

At SHOERIZ, we aim to process and deliver your order as quickly and smoothly as possible. Please review the information below before placing your order.

Countries We Currently Deliver To

SHOERIZ currently delivers to:

United Arab Emirates (UAE)
United Kingdom (UK)
Pakistan

We may add additional countries and regions in the future.

Free Shipping

We currently offer FREE SHIPPING on eligible orders to the UAE, United Kingdom, and Pakistan.

There is no standard shipping charge added to eligible orders at checkout unless otherwise clearly stated before you complete your purchase.

Estimated Delivery Times

Estimated delivery times vary depending on the destination.

United Arab Emirates:
Approximately 6–10 business days

United Kingdom:
Approximately 4–6 business days

Pakistan:
Approximately 8–15 business days

These are estimated transit/delivery times and not guaranteed delivery dates.

Order processing time may be additional to the delivery estimate.

Delivery may occasionally take longer because of customs procedures, local courier operations, public holidays, peak shopping periods, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

The delivery estimate displayed during checkout should be used as the current estimate for your selected destination where available.

Order Processing

Orders are generally processed within approximately 1–3 business days before shipment.

Processing may occasionally take longer because of product availability, high order volumes, public holidays, promotional periods, supplier delays, or other exceptional circumstances.

Processing time is separate from the estimated shipping/transit time.

International Orders

SHOERIZ works with international fulfillment and shipping partners to deliver orders to supported destinations.

Depending on your destination and product availability, orders may be shipped using different carriers or shipping routes.

A local last-mile delivery carrier may complete the final stage of your delivery.

Order Tracking

Once your order has been dispatched, tracking information will be provided when available so you can follow the progress of your shipment.

Tracking information may take some time to update after the parcel has been handed over to the shipping carrier.

If tracking has not received any update for 30 days, please contact SHOERIZ Customer Support.

We will investigate the shipment with our fulfillment and shipping partners. Eligible cases may qualify for a refund or reshipment in accordance with our Refund & Reshipment Policy.

Customs & International Delivery

International shipments may be subject to customs processing or other requirements imposed by the destination country.

Customs procedures may occasionally affect delivery times and are outside SHOERIZ's direct control.

If any additional customs information or action is required from you, please follow the instructions provided by the relevant carrier or authority.

Incorrect Address or Phone Number

Please make sure your full name, delivery address, postal code where applicable, and phone number are complete and correct before placing your order.

SHOERIZ cannot guarantee a free refund or reshipment where delivery fails because of:

An incorrect or incomplete delivery address
An incorrect phone number
An unavailable recipient
Failure to respond to the delivery carrier
Refusal to accept the parcel
Other customer-related delivery issues

If you notice an error after placing your order, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or shipping.

Failed Delivery & Redelivery

If a delivery attempt is unsuccessful, we recommend contacting the local delivery carrier as soon as possible to arrange another delivery attempt.

If the parcel has already been returned to a processing facility because of incorrect or incomplete customer information or another recipient-related issue, redelivery may still be possible in some circumstances.

An additional redelivery charge may apply. We will inform you of any applicable charge before arranging a chargeable redelivery.

Order Marked Delivered but Not Received

If tracking shows your order as delivered but you have not received it, please first contact the local last-mile delivery carrier and report the issue.

You should also contact SHOERIZ so that we can review the shipment with our fulfillment partner.

Refunds or reshipments in these circumstances are subject to investigation and verification.