Privacy policy

SHOERIZ — Privacy Policy

Last updated: October 7, 2026

SHOERIZ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

SHOERIZ is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit or use our website, make a purchase or other transaction, create an account, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with SHOERIZ, where you live, and what services you use, we may collect or process the following categories of information:

Contact information, including your name, email address, phone number, billing address, and shipping address.
Payment and transaction information, including payment method, payment confirmation, transaction details, and information necessary to process your payment.
Account information, including account details, preferences, and settings.
Order information, including products viewed, added to your cart or wishlist, purchased, cancelled, refunded, or otherwise associated with your transactions.
Communications, including information you provide when contacting SHOERIZ Customer Support.
Device information, including browser information, device information, IP address, network connection, and similar identifiers.
Usage information, including how you access, browse, and interact with our website and Services.

Payment information may be processed directly by Shopify and/or our payment service providers. SHOERIZ does not necessarily receive or store your complete payment-card details.

Personal Information Sources

We may collect personal information:

Directly from you when you visit our store, place an order, create an account, subscribe to communications, or contact us.
Automatically when you interact with our website, including through cookies and similar technologies.
From Shopify and service providers that help us operate our online store.
From payment, fulfillment, shipping, analytics, advertising, and other business partners where necessary to provide our Services.

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services
We use information to operate SHOERIZ, process orders, process payments, arrange fulfillment and shipping, provide customer support, manage customer accounts, remember preferences, and improve our products and Services.

Process and Fulfill Orders
Information such as your name, shipping address, telephone number, email address, and order details may be shared with fulfillment and delivery partners where necessary to process and deliver your order.

Because SHOERIZ serves customers in multiple countries, your information may be processed by fulfillment, logistics, payment, and technology providers located outside your country.

Marketing and Advertising
Where permitted, we may use personal information to send promotional communications or show advertisements relating to SHOERIZ products and Services.

You can unsubscribe from promotional emails using the unsubscribe option included in those communications.

Security and Fraud Prevention
We may use information to detect, investigate, and prevent fraudulent, illegal, malicious, or unauthorized activity and to maintain a secure shopping and payment experience.

Customer Communication
We may use your contact information to communicate with you about orders, delivery, customer support requests, refunds, reshipments, account activity, or other matters relating to our Services.

Legal and Regulatory Purposes
We may process information when reasonably necessary to comply with applicable laws, regulations, lawful requests, legal proceedings, or to enforce our policies and protect our rights.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our Services.

This may include disclosure to:

Shopify and technology providers that operate or support our online store.
Payment service providers used to process transactions.
Fulfillment suppliers and warehouses responsible for processing orders.
Shipping carriers and last-mile delivery providers.
Analytics, advertising, marketing, and customer-support providers.
Professional advisers and service providers where reasonably required.
Government authorities or other parties where required by applicable law.
Other parties when you specifically request or consent to the disclosure.

We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to applicable law.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may therefore be transmitted to Shopify and other service providers, including providers located in countries other than the country in which you reside.

Shopify may also process information in accordance with its own privacy practices and policies.

Payments

Payments may be processed through third-party payment providers available through our checkout.

Payment providers may collect and process information required to authorize and complete your transaction. Their handling of your information is also subject to their respective privacy policies and applicable laws.

Where currency conversion is required, information relating to the transaction may also be processed for currency conversion, authorization, settlement, fraud prevention, and related payment purposes.

International Orders & Fulfillment

SHOERIZ currently serves customers in multiple markets, including the United Arab Emirates, United Kingdom, and Pakistan.

To process international orders, certain information such as your name, telephone number, delivery address, and order details may need to be provided to fulfillment partners, shipping carriers, customs-related service providers where applicable, and last-mile delivery companies.

Only information reasonably necessary to process and deliver the order should be provided for these purposes.

Cookies and Similar Technologies

Our website and the services that support it may use cookies and similar technologies.

These technologies may be used to operate essential website functions, remember preferences, analyze website usage, improve performance, prevent fraud, and provide relevant marketing or advertising where permitted.

Your available choices regarding cookies may depend on your location and applicable law.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

If you follow a third-party link, that third party's privacy practices and terms may apply. SHOERIZ is not responsible for the privacy, security, accuracy, or practices of websites or platforms that we do not control.

Children's Data

Our Services are not intended for children under the applicable age of majority, and we do not knowingly collect personal information from children contrary to applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the request and take appropriate action where required.

Security and Retention of Information

We take reasonable steps to protect information processed in connection with our Services.

However, no online transmission, storage system, or security measure can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for purposes such as:

Processing and maintaining orders.
Providing customer support.
Maintaining customer accounts.
Resolving disputes.
Preventing fraud.
Complying with legal, accounting, tax, or regulatory requirements.
Enforcing our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include:

Access: Request access to certain personal information we hold about you.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of eligible personal information.
Portability: Request a copy or transfer of certain information where applicable.
Objection or restriction: In certain jurisdictions, request that specific processing be restricted or object to certain uses.
Marketing preferences: Unsubscribe from promotional email communications.

These rights are not absolute and may be subject to exceptions or verification requirements under applicable law.

We may need to verify your identity before processing certain requests.

International Transfers

Because SHOERIZ uses international technology, payment, fulfillment, and shipping services, your personal information may be transferred, stored, or processed outside the country where you live.

Where applicable law requires specific safeguards for international transfers, appropriate transfer mechanisms may be used.

Complaints

If you have concerns about how SHOERIZ processes your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to submit a complaint to an appropriate privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements, or regulatory requirements.

When changes are made, we may update the “Last updated” date displayed at the beginning of this Privacy Policy and provide additional notice where required.