Frequently Asked Questions
Welcome to the SHOERIZ FAQ. Here you'll find answers to common questions about ordering, payments, shipping, tracking, sizing, refunds, and more.
Where does SHOERIZ deliver?
We currently deliver to:
- United Arab Emirates (UAE)
- United Kingdom (UK)
- Pakistan
We may expand to additional countries in the future.
Do you offer free shipping?
Yes. SHOERIZ currently offers FREE SHIPPING on eligible orders to the UAE, United Kingdom, and Pakistan unless otherwise stated at checkout.
How long does delivery take?
Estimated delivery times are:
UAE: Approximately 6–10 business days
United Kingdom: Approximately 4–6 business days
Pakistan: Approximately 8–15 business days
Orders generally require approximately 1–3 business days for processing before shipment.
Delivery times are estimates rather than guaranteed delivery dates and may occasionally be affected by courier operations, customs, public holidays, weather, or other circumstances outside our control.
How can I track my order?
Once your order has been dispatched, tracking information will be provided when available.
Please allow some time for tracking to update after your parcel has been handed over to the shipping carrier.
What should I do if my tracking hasn't updated?
Tracking can occasionally take some time to update.
If your tracking information has received no update for 30 days, please contact SHOERIZ Customer Support with your order number.
We will investigate the shipment with our fulfillment partner. Eligible cases may qualify for a refund or reshipment.
What payment methods do you accept?
Available secure online payment methods will be displayed during checkout.
Payment options may vary depending on your country and the payment services currently available.
Can I pay Cash on Delivery?
No. Cash on Delivery (COD) is currently not available.
Orders must be paid using one of the available online payment methods shown at checkout.
Why is my order charged in a different currency?
Our website may display prices in a currency appropriate for your selected country or market.
Depending on the payment provider, your transaction may be processed or settled in another supported currency. The applicable charged currency should be shown during checkout where supported.
Your bank or card provider may also apply its own exchange rate or international transaction fees.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will try to help before the order enters processing or shipping, but changes and cancellations cannot be guaranteed once fulfillment has started.
How do I choose the correct shoe size?
Please carefully review the size information provided on the product page before ordering.
Sizing can vary between different styles and manufacturers, so we recommend using the measurements or sizing information provided for the specific product rather than relying only on your usual shoe size.
Can I exchange my shoes if I order the wrong size?
Our current fulfillment arrangement does not support standard product returns or exchanges.
Therefore, we cannot guarantee an exchange or refund if the wrong size, color, or variant was selected.
Please carefully check the product's size information and your selected variant before completing your order.
Can I return an item if I change my mind?
We currently cannot guarantee standard returns or refunds simply because you change your mind or no longer want the product.
This does not affect eligible claims for damaged, incorrect, lost, or otherwise qualifying orders under our Refund & Reshipment Policy.
What if I receive a damaged or incorrect item?
Please contact SHOERIZ within 5 days of delivery.
Send us:
- Your order number
- Your full name
- A description of the problem
- Clear photos or videos showing the issue
After verification, eligible cases may qualify for a refund or replacement/reshipment.
What happens if my order is lost?
If the shipping carrier confirms that your parcel has been lost, please contact us.
After verification with our fulfillment and shipping partners, eligible orders may qualify for a refund or reshipment.
What if tracking says delivered but I haven't received my order?
First, contact the local last-mile delivery carrier and report that the parcel has not been received.
Then contact SHOERIZ with your order number so we can review the case.
Refunds or reshipments in these situations are subject to investigation and verification.
What happens if I entered the wrong delivery address?
Please contact us as soon as possible if you notice incorrect delivery information.
We cannot guarantee that an address can be changed once an order has entered processing or shipping.
If delivery fails because of an incorrect or incomplete address, incorrect phone number, unavailable recipient, or another customer-related issue, a free refund or reshipment cannot be guaranteed.
Will I have to pay customs or import charges?
International shipments may be subject to customs procedures or requirements depending on the destination and applicable regulations.
If additional information or action is required for your shipment, please follow the instructions provided by the relevant carrier or authority.
How long do approved refunds take?
Once an eligible refund has been approved, it is generally submitted for processing within approximately 2–5 business days.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
How can I contact SHOERIZ?
For questions about your order, delivery, tracking, payment, or another issue, contact:
SHOERIZ Customer Support
Email: theshoeriz@outlook.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.