Refund policy

SHOERIZ — Refund & Reshipment Policy

At SHOERIZ, we want every order to reach you safely and as expected. If there is an issue with your order, please review the conditions below and contact us as soon as possible.

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact SHOERIZ within 5 days of delivery.

You will need to provide clear photos or videos showing the issue. Once your claim has been reviewed and approved, we may offer a refund or replacement/reshipment, depending on the circumstances and product availability.

Lost Orders
If tracking information confirms that your parcel has been lost by the shipping carrier, you may be eligible for a refund or reshipment after the case has been verified with our fulfillment and shipping partners.

Tracking Not Updated / Significant Delivery Delay
If your tracking information has received no update for 30 days, please contact us. After verification with our shipping partner, an eligible order may be refunded or reshipped.

Normal delivery times and customs or carrier delays are not considered lost shipments unless the applicable conditions above are met.

Order Marked Delivered but Not Received
If tracking shows your order as delivered but you have not received it, please first contact the local last-mile delivery carrier and report the issue.

You should also contact SHOERIZ so we can review the case with our fulfillment partner. Any refund or reshipment will be subject to verification of the circumstances.

Incorrect or Incomplete Delivery Information
Customers are responsible for providing a complete and accurate:

  • Full name
  • Delivery address
  • City and postal code, where applicable
  • Phone number
  • Other information required for successful delivery

If delivery fails because of an incorrect or incomplete address, incorrect phone number, the recipient being unavailable, refusal to accept the parcel, or another issue caused by the recipient, a free refund or reshipment is not guaranteed.

We recommend contacting the local delivery carrier as soon as possible to arrange another delivery attempt.

If the parcel has already been returned to the processing facility, redelivery may be possible and may require an additional charge.

Returns, Size Issues & Change of Mind
Our fulfillment supplier does not currently process standard product returns. Therefore, SHOERIZ cannot currently guarantee a return, exchange, or refund simply because:

  • You changed your mind
  • You ordered the wrong size
  • The product does not fit as expected
  • You selected the wrong color or variant
  • You no longer want the product

Please carefully review the size information, product description, color, and selected variant before placing your order.

This does not affect eligible claims involving damaged, incorrect, lost, or otherwise qualifying orders described in this policy.

How to Report a Problem
For damaged, incorrect, or other eligible issues with an order, please contact SHOERIZ within 5 days of the delivery date shown in the tracking information.

When contacting us, please provide:

  • Your order number
  • Full name
  • Description of the issue
  • Clear photos or videos where applicable

Additional information may be requested while we investigate your claim. Please provide the requested information promptly so we can process your case.

Refund Processing
Once an eligible refund has been approved, processing may take approximately 2–5 business days.

Where applicable, the refund will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

If your original transaction involved currency conversion, the final refunded amount shown by your bank or payment provider may be affected by their applicable exchange rate or fees.

Reshipments
Once an eligible replacement or reshipment has been approved, processing normally begins within approximately 2 business days, subject to product availability.

The replacement shipment may use a different shipping method from the original order. New tracking information will be provided when available.

Delivery Failure & Redelivery
If a parcel cannot be delivered because the customer supplied incorrect or incomplete information, please contact the local last-mile carrier first, as they may be able to arrange another delivery attempt.

If the parcel has already been returned to the processing facility, another delivery attempt may be available for an additional fee. We will inform you of any applicable charge before arranging redelivery.

Force Majeure
SHOERIZ cannot guarantee refunds or reshipments for delivery disruptions caused by circumstances outside the reasonable control of SHOERIZ, our fulfillment partners, or the shipping network.

These circumstances may include natural disasters, severe weather, strikes, government restrictions, lockdowns, transportation disruptions, customs-related events, war, or other events beyond reasonable control.

Contact Us
If you experience a problem with your order, please contact SHOERIZ Customer Support as soon as possible:

Email: theshoeriz@outlook.com

We will review eligible claims with our fulfillment and delivery partners and keep you informed throughout the process.